FAQ
Top questions
Where is my order?I have a voucher code. How can I use it?
If you have a voucher code, you can use it after you chose your restaurant and put products in your cart. After finalizing your order, at the bottom of the page, under the payment methods, you will see the section where you can use your voucher code. If your voucher is valid, it will calculate the discount immediately in your order. You can use only 1 voucher in an order.
If your voucher doesn't work, contact us, so we can check what the reason is.
Ordering
How can I order food online from foodpanda?
It's easy like 1, 2, 3...
1. Tell us where you are: Share with us your location, so we can show which restaurants deliver to you.
2. Choose what you want to eat: Choose a restaurant and add products in your order. You can search by a restaurant's name or cuisine types.
3. Finalize: Write down your exact address, choose a payment method and leave your phone number. Always check if you are writing your number correctly, because if additional information for the order is needed, we need your number, so we can contact you.
Now lay back, relax and take a break - we will deliver the food to your door.
I need to cancel or change my order! How can I do it?
Call us as fast as you can, so we can notify the restaurant before they started preparing your order.
If it's regarding online payment issues, please, contact foodpanda, not the restaurant.
Do I have to register to order?
It's not required to register an account. You can make an order without creating an account in the site. When finalizing your order, there is an option for registering too.
How long will it take for my order to be delivered?
Delivery time is different for every restaurant. It depends on the order count that the restaurant has to process and the distance between your address and the restaurant.
You can see the expected delivery time in the main information about every restaurant. After you order, we will send you a SMS with a more exact expected delivery time.
How much does the delivery cost?
Delivery fee, just like expected delivery time, is set by the restaurant and depends on it. Usually the restaurants that are closer to you, have a lower delivery fee. If the delivery is a bigger distance, the delivery fee can be a bit more. There are a lot of restaurants that offer free delivery. You can easily check the delivery fee of a restaurant while you are in it's profile.
How can I pay for my order?
All of our restaurants accept cash on delivery. You can check in the main information of every restaurant if it accepts online payment as well.
Cash on delivery
Choose “Cash on delivery” when finalizing your order and pay the driver when you receive your order.
Online payment
Choose “Online payment” when finalizing your order. After you press “Order”, the site will redirect you to another page, where you can follow the instructions and enter your card details. When the online payment is confirmed, your order will be transmitted to the restaurant.
Why is ordering online better than ordering by phone?
Online ordering in foodpanda provides several advantages for you:
1. Choices: We offer you a big choice of restaurants and their menus online, put all in one place and you can review every one of them. Every day you can discover new restaurants and tastes.
2. Don't hurry: You have time to review and choose what are you going to eat today, instead of listening someone who will read the whole menu through the phone, product by product.
3. You know what you get: We help you make the right choice by providing reliable customer reviews and ratings.
4. Convenient payment methods: If you are ordering from foodpanda, you are not obliged to pay only in cash. You can easily pay online too.
5. You can see your previous orders details and order easier again.
How it works
What is foodpanda?
foodpanda is a platform for online food ordering and a site which connects users with a hundreds of restaurants. Customers can browse through numerous menus and place orders for delivery or take-away at the best price.
At foodpanda, we believe ordering food online should be fuss-free, fast and fun. With just a few clicks you can order from a wide variety of delicious cuisines online. foodpanda Bulgaria provides you with restaurant menus, customers’ reviews and more for over 1000 restaurants in 23 cities.
How can I see all the restaurants?
If you want to see all the restaurants, just go to: homepage. Share your location and see which restaurants deliver to you. You can also check all the cities that foodpanda functions in.
What's your working hours?
foodpanda works from 9:00pm to 23:30pm from Monday to Sunday.
Why am I getting a message that a restaurant does not deliver to me?
The delivery area depends on each individual restaurant and foodpanda has no influence on this. If you enter a specific address on the homepage, then you can browse all the restaurants that do deliver to you.
My account
I don’t remember my password. What should I do?Already created an account but struggling to recall your password? Click on 'Login/Register' at the top of the page. Then click on 'Forgot Password?'. Fill out your email address and a password recovery link will be sent to you by email.
What are the advantages of an account at foodpanda?
You are not obliged to create an account, but it is very handy.
There are definitely a few advantages of signing up:
1. Your past delivery addresses will be saved so that you don't have to enter them all over again in your next order.
2. You can track the history of every order with their details in your account.
3. You can quickly re-order.
There are many more advantages… register with us today and start exploring!
Contacts
For us in foodpanda, our relationship with the customers is crucially important. What's your favorite food? You prefer Chinese food or pizza? Where is your favorite Italian restaurant? You like your steak medium rare or well done? Tell us what you like!
[email protected]Restaurants
You want to be a part of the platform? Or you are already our partner and have questions about the service? Then contact us at:
[email protected]Contact our call center
You have a problem with the food you ordered foodpanda? Or you just want your dishes to be cooked in a special way? Then contact us in our live chat on the site (in case the chat doesn't visualize, just press "Help" in the footer section and it will appear automatically
After you place an online order, we transfer it to the restaurant which will then start preparing your food.
Our partners make sure they deliver your food as fast as they can. Sometimes the restaurants are really busy and have too many orders or the drivers are stuck in the traffic jam - that's the main reasons a food delivery can be a bit slower.
If you are waiting more than the expected delivery time, you can contact us and we will tell you what the reason is.